The Ace Reprint Guarantee
If we get it wrong, we make it right. Proof approval before production, a free reprint when the finished piece doesn't match what you approved, and reprint or refund on defects reported within 7 days.
When the guarantee steps in
- The finished job doesn't match the proof you signed off on
- You spot a defect after pickup or delivery and report it within 7 days
- You got a quote and need the price held while you decide (good 30 days)
- You need an exact reorder months later from the files we keep on record
- You only have a photo or an old sample and need our design desk to rebuild the art
From wrong to made-right
Approve your proof
Every custom job gets a proof before production. Nothing prints until you've looked it over and said yes.
Look over your order
Check the job at pickup or delivery. You have 7 days to report a defect, so there's no pressure to inspect every piece at the counter.
Call the shop
Dial (916) 944-7195 and tell us what's wrong. A person answers during business hours, Monday through Friday, 9:00 AM to 5:00 PM.
Get your reprint or refund
If we missed your approved proof, we reprint free. A defect reported within the 7-day window gets a reprint or a refund.
Why a family shop can put this in writing
The owners answer for the work
Ace Printing & Same Day Signs is independent and family-owned. When Matt and Colleen put a guarantee in writing, the people honoring it are the people you talked to at the counter.
We made it, so we can remake it
About 95% of what we sell is produced in-house on Fulton Avenue. A reprint doesn't get routed through a vendor or a corporate office; it goes back on our own equipment.
The proof step does the heavy lifting
Most print problems die at the proof stage. We put your job in front of you before production so the version that prints is the version you actually approved.
Straight answers on reprints and refunds
What exactly does the Ace Reprint Guarantee cover?
Two things, both from our published terms. If the finished job doesn't match the proof you approved, we reprint it free because that error is ours. Separately, any defect you report within 7 days of receiving the order gets a reprint or a refund.
What if there's a typo but I approved the proof?
That's the honest limit of the policy: the proof step exists so you can catch wording, spelling, and layout before production, and an approved proof is the standard we print to. If the finished piece matches what you approved, the free reprint doesn't apply, but come talk to the counter anyway and we'll find the fastest, cheapest way to rerun it.
How long do I have to report a problem?
Seven days from receiving the order. Report a defect inside that window and you get a reprint or a refund. After that, call us anyway at (916) 944-7195 and we'll talk it through.
Do I get to choose between a reprint and a refund?
For defects reported within 7 days, the policy allows either remedy. Tell the counter which outcome works better for you and we'll sort it out on the spot.
How long is a quote good for?
Quotes are good for 30 days, and the price we quote is the price honored when you place the order. That gives you room to get approvals or compare options without the number moving on you.
Do you keep my files if I need to reorder?
Yes. We keep your art on record so a reorder is one phone call, no digging for files. If all you have is an old sample or a photo, our design desk can rebuild the art from that.
Does the guarantee apply to same-day jobs?
Yes, the same policies apply. Get print-ready art to us by 10:00 AM Monday through Friday and most standard jobs are ready the same afternoon, still proofed on custom work and still covered by the 7-day defect window.
Is it any different for business and trade accounts?
The guarantee is the same. Trade accounts add conveniences on top: art kept on file, priority turnaround, and monthly invoicing for businesses that reorder regularly.